Terms of Service

By using Revly, you agree to these Terms of Service and our Privacy Policy. If you do not agree, please do not use the app. We may update these terms from time to time and will revise the "Last updated" date when we do. Continued use after a change constitutes acceptance of the revised terms.

You must be at least 18 years old to use Revly. By creating an account you represent that you meet this requirement and that the information you provide is accurate, current, and complete.

Revly is a marketplace platform connecting vehicle owners with independent service providers — mobile detailers, mechanics, roadside operators, tire technicians, and similar. Revly does not directly perform automotive services. All services are performed by independent third-party providers who are not employees or agents of Revly.

We verify provider documentation during onboarding and provide tools to report and resolve issues, but we are not responsible for the quality, safety, timeliness, or legality of services performed by those providers.

You are responsible for maintaining the confidentiality of your account credentials and for all activity that occurs under your account. You agree to provide accurate, current, and complete information during registration and to keep that information up to date. Notify us immediately at help@revly.ca if you suspect your account has been compromised.

When you book a service through Revly, you enter into a direct agreement with the service provider. Payment is collected through Stripe and held until the service is complete, at which point funds are released to the provider less any platform and processing fees. All prices are inclusive of applicable taxes unless stated otherwise.

Card details are collected and processed directly by Stripe; Revly never receives or stores full card information. See our Privacy Policy for the full breakdown of payment data handling.

You may cancel any booking free of charge while it is waiting for a provider to accept.

Once a provider accepts:

• Roadside assistance and towing — the provider commits to travel the moment they accept, so cancelling after acceptance charges the service amount. Taxes and the platform fee are refunded.

• Mobile mechanic and detailing — for appointments booked at least 24 hours in advance, you have 6 hours after the provider accepts to cancel free of charge. After that window (or for appointments booked on shorter notice), cancelling charges the service amount, with taxes and the platform fee refunded.

Amounts charged under this policy are retained by Revly. If a provider cancels or declines a booking, your card hold is released in full — except where the provider reports that you were not present at the service address at the agreed time. A no-show is only reported after the provider has been at the address for at least 10 minutes; in that case a no-show fee equal to the service amount may be charged, with taxes and the platform fee refunded, and you can dispute it in-app or at help@revly.ca. The exact cancellation terms and amount are shown before you confirm a booking and again before you confirm a cancellation.

Providers on Revly are independent contractors. Revly does not direct or control how a provider performs the service. We require providers to comply with applicable laws, hold appropriate insurance, and act professionally, but we cannot guarantee a specific outcome.

If you have a concern about service quality, raise it through the in-app dispute flow or by emailing help@revly.ca. We will work in good faith with both parties to reach a resolution.

You agree not to use Revly to: • Violate any applicable law or regulation • Harass, abuse, threaten, or impersonate another person • Interfere with the operation of the platform or attempt to gain unauthorized access • Submit false, misleading, or fraudulent information

We may suspend or terminate accounts that violate these terms.

All bookings, payments, and communications between customers and providers must take place through Revly. You agree not to share contact information (such as phone numbers, email addresses, or messaging-app handles) or to solicit or arrange payment outside the platform (including cash, Interac e-Transfer, or payment apps) in connection with a Revly booking.

To enforce this, messages sent through Revly are automatically screened, and messages that appear to circumvent the platform may be flagged for review by our team, hidden in part, or blocked. Repeated attempts to take transactions off-platform may result in suspension or removal of your account.

Taking a transaction off-platform also removes it from Revly's protections, including payment holds, dispute resolution, and reviews.

To the maximum extent permitted by law, Revly is not liable for any indirect, incidental, special, consequential, or punitive damages arising from your use of the service.

Our total liability for any claim arising from your use of the app shall not exceed the amount you paid for the specific service that gave rise to the claim. Nothing in these terms limits liability that cannot be limited by law.

Your use of Revly is also governed by our Privacy Policy at revly.ca/legal/privacy, which explains what we collect, how we use it, who we share it with, and the rights you have over it. By using the app you acknowledge that policy.

These terms are governed by the laws of the Province of Ontario, Canada. Any disputes shall be resolved through binding arbitration in Toronto, Ontario, except where prohibited by law.

We may revise these terms from time to time. The "Last updated" date will reflect the most recent revision. Material changes will be communicated through the app or by email.

Legal notices: legal@revly.ca General support: help@revly.ca